Passenger Review

Volaris review by Drew

4 / 10

25 March, 2024 by Drew Lair

Economy Class

Had a flight from Cabo San Lucas, Mexico. When arriving at the airport, was told the flight was overbooked and they did not have a seat for me and my brother. Was forced to wait all day until boarding was finished. Given a hotel room to stay overnight and was booked flights for the next day but had to pay a $38 peso fee for the hotel room which was incredibly aggravating. Was given nicer seats on the next flights but no food or services were provided on the flights. Neither were we monetarily compensated for the entire day wasted or the money we had to spend for food while staying at Guadalajara airport for 8 hours waiting for a connecting flight. Only given a complementary breakfast at the hotel in the morning. Overall, pretty terrible experience and would not fly again.

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Volaris

Volaris

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

2

Meals and Beverages

1

Recommend Airline