For over 3 months, I have been trying to get Copa to respond to my emails and web messages regarding my fully paid and confirmed tickets, which I cannot retrieve via their 'manage your booking' site. I keep getting error messages, saying that my flights can't be found. None of their self-help sites work. Their on-line call-center does not work, either. Copa customer services does not seem to exist. Only because of the help of a very nice travel agent, who had nothing to do with my on-line booking, did I find out about some flight changes, which possibly prevented me from accessing my booking on-line. Copa did not inform me or got in touch with me after so many attempts to get my problem resolved. After such bad service, I am not looking forward to my flights. Especially after having read all the 1-out-of-10 ratings, I am wondering, what could go wrong next.
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Copa Airlines
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