Southwest Airlines review by Katrina

Used to be amazing! Now, why even bother??? Used to be cheaper than the rest, especially with bags. Now, you can buy much more affordable tickets, add the price of checked bags and still be less than southwest. We fly an average of 5 times a year (always on southwest) and this is our 4th time this year being ridiculously delayed. If it’s possible to even catch our connection, we will be running. And stressed to the max. To be even more annoying, every flight we’ve done this year, we’ve seen blokes holding seats for their family they were too cheap to buy preboard tickets for. Why is this allowed? They also let people with their grown ass kids get on with the kids under 6. You charge people extra then don’t even stick to your own rules! And the worst, we chose this flight to spend the least amount of time in the airport possible, now we’re just sitting sitting sitting... FOR FIVE HOURS.