Air France review by Delilah

I did not have a good experience with Air France customer service at baggage check in. I checked in one baggage (which was small and carry on size) and was planning on hand carrying my other baggage which was even smaller and within weight requirements since it was filled with fragile souvenirs. I was told that both baggage were to be checked in because the flight was full and that more than likely I was going to have to check it in at the gate anyway since overhead space was limited. The customer service agent was snippy and said I had to check both baggage. Originally I argued with her asking why I couldn't have my carry on baggage (besides my purse) and was constantly told there would be know overhead room because of the full flight. I ended up agreeing with her, because the line behind me was getting longer and I did not want to miss my flight, only to find that once I boarded there would have been more than enough room in the overhead bins. Definitely poor customer service.