Today is 22 Sep 19 and I have been attempting to trace my lost luggage from RJ264 ORD AMM dated 8 Aug 19. My 1st Class ticket was purchased through American Airlines as a OneWorld codeshare. American confirmed scanning the bag delivered to RJ264 before departure. After waiting at AMM baggage claim for the 1st 45 minutes after arrival, a baggage clerk confirmed that it was still processing through security. At 1 ½ hour after arrival, the same baggage clerk said that now he could no longer find it back there. How could my bag have “disappeared” while processing through security? After filing my lost luggage claim at the AMM airport, I have had had NO RESPONSE and NO CONTACT from Royal Jordanian airlines. I have called every phone number listed for customer service and they are all just looped recordings that keep transferring to another message. In the last 6 weeks I have sent more than 12 emails to your Royal Jordanian Head Office that have not been answered. Are you just assuming that if you ignore me long enough I will go away? Please Respond.
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