Tunisair review by Caryn

This is the most frustrating company to deal with. We need to cancel 2 flights due to Covid and have made over 20 phone calls and sent at least that many emails. No human we have talked to has the power to cancel a flight, and they refer us to email addresses. These addresses give no responses or a form letter. We have tried calling a variety of countries Tunisair customer service numbers. Most never answer or even exist as a functioning phone number. We have been told that because we had the audacity to book directly with them online, they cannot help us and we must cancel by email. They have now canceled the flight themselves but refuse to make a refund, instead offering to make a multi leg substitution on some other day. We have spent two months trying to cancel and there is no one who will help us.