Passenger Review

Virgin Atlantic review by Barbara 2017-04-20

8 / 10

19 April, 2017 by ar

Economy Class

Hopefully this will get read by the appropriate people, I have recently (15/04/17) travelled from Orlando to Gatwick on flight VS28. I am extremely nervous during take off and informed an air hostess. Who offered me plenty of advice and support, during take off she held my hand and constantly reassured me and helped to reduce my panic. Throughout the flight she offered help and advice even informing another hostess when she had to work on a different section of the aeroplane. She definitely went out of her way to help me when I am really not only scared but embarrassed. I am writing this as I would like to say Thankyou to her and let her team know how good she is. Her name is Kelly.and I owe her a huge thank you.

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Virgin Atlantic

Virgin Atlantic

Overall Value for Money

3

Seat and Cabin Space

5

Customer Service

5

In Flight Entertainment

4

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

3

Recommend Airline