Porter Airlines review by Chantal

I have never received such terrible customer service in my life. My flight from Moncton to Ottawa was cancelled due to weather conditions (understandable) and I was sent an email asking not to contact Porter, stating that they would contact me with the next available flight information. I waited for hours and heard nothing from them. I ended up heading to the airport in hopes that I would be able to get on to the next flight that was going out. When I was told no, I asked when the next available flight was and they told me 8 days from when I was supposed to fly out.... they told me I should have phoned them because everyone else did and were able to get onto the next outgoing flights. Though, the email stated NOT to contact them. And apparently, they had no intention on contacting me either. I ended up having to get a 24 hour, $200 train ticket to get home. To top it off, I received terrible customer service from EVERYONE and was told they would not compensate me in any way for this terrible and costly inconvenience. Plus, my flight TO Moncton was delayed by several hours. Actually, I have taken Porter 4 times in my life and each and every time, my flight has been delayed. This has caused me to miss $60 busses, $100 trains, book hotels in random cities...etc. Basically, yes Porter is cheap...but by the time you pay for missing your transportation (not to mention the time you spend waiting on a delayed airplane) it's just not worth the penny pinching. Spend the money and fly with an airline that actually cares about you, treats you well, and gets you to where you need to go (on time!)