I flew on Nov 1, 2019 from London to San Francisco flight VS19 in Upper Class cabin. Flight had no entertainment and WiFi and was delayed for an hour. Passangers were informed that they would get a compensation for the inconvenience but when I contacted VA customer relations they new nothing about compensation. I also was unable to use a Virgin lounge in London because my VS454 flight from Tel Aviv also was delayed and arrived to London late.
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Virgin Atlantic
Overall Value for Money
n/a
Seat and Cabin Space
3
Customer Service
4
In Flight Entertainment
1
Baggage Handling
3
Check-in Process
3
Meals and Beverages
n/a
Recommend Airline