Viva Aerobus review by Rebecca

We booked a flight online from Oaxaca to Phoenix at the beginning of March. It had been six years since we had seen our family due to Covid. Our flight from Oaxaca to Mexico city was with Viva. We were about an hour late taking off and then when we were supposed to land in MC the plane almost touched down then went back up and circled rhe whole city before finally landing. We have never been to the airport in MC so we didn't realize that the two terminals were three miles apart. We are both in our sixties so we can't walk very fast so by the time we got to our gate the boarding was closed. We have flown all over the world on many different airlines and have never missed a flight, not once. We tried talking with a manager for Viva who did absolutely nothing but give us the run around. We had to spend two nights in MC before we could catch another flight. What bothered us the most was the lack of any kind of support from Viva. I guarantee we will never fly with this airline in the future.