UIA Ukraine International Airlines review by sara

My flight from Yerevan to Kyiv was delayed for 3 hours therefore I missed my connecting flight. The next connecting flight was next morning so passengers were given hotel rooms and transfers. However, as that I did not hold a British passport, I would need a visa to exit the airport, thus, I was forced to stay at terminal for 12 long hours. I was not given a lounge, was disrespected and just abandoned for 12 hours in middle of Kyiv terminal. Ukraine airline employees were very disrespectful. They treated me like a criminal taking me up and down the floors and refusing to tell me what was happening. They forced me to recheck my bags, stamped my passport without explaining the situation and all of a sudden without any explanation they abandoned me in the terminal. They treated me as if I was a person who had illegally entered their country. I had to try to sleep on a row of inconvenient seats in the middle of busy terminal. I wasn’t even given a lounge not even a blanket. Nothing! I was so scared that my passport, and laptop would easily be stolen if I did manage to sleep.