My husband and I bought roundtrip First Class tickets from Austin, Tx to Lima, Peru with one connection in Mexico City. Two months before our fight, Aeromexico changed the itinerary from Austin to Houston to Atlanta to Mexico City to Lima! AND changed all from first class to coach except the leg from Mexico City to LIma. This would have us changing planes four times and added 7 hours to our travel. I tried for those two months to contact someone - anyone at Aeromexico who could address these unacceptable changes and was completely unsuccessful!!! Aeromexico doesn't have bad customer service, they have NONE. This itinerary was completely impossible for my elderly husband, so ultimately we just lost the trip and the money we spent. I continue to attempt to speak to a rep who can address this to no avail.
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