Frontier Airlines review by Melissa

My flight was cancelled and I received my notice at all - no email, no SMS. I was continually checking the flight status on the airline site and it was not shown as cancelled. I only found out when I arrived at the terminal. Frontier cancelled the flight for "weather" (standard snow) but I knew that other airlines were flying out such as AA, United and Delta. I was offered a flight 6 days later which I could not accept. They offered no other options. Because of my work schedule and monetary reasons, I was forced to buy a ticket on another airline which was six times the cost because it was a last-minute purchase. Their customer care offered no compensation for the huge inconvenience and cost. They even claimed they sent an email about the cancellation. That is not true. I purchased my check-in bag online after the supposed cancellation email and I received an confirmation email for the purchase. I also received an email the day before for early check in. So their claim rings hollow. When I told their customer service about my issue, they responded with a canned message. No empathy, no concern.