Aeromexico review by Zhaoxi

On November 1, Aeromexico cancelled my flight to Santiago, which I booked through my travel agent, Chase. I requested a refund three times from Chase. Chase told me that 1) due to the pandemic, Aeromexico inhibited Chase's ability to issue direct refunds to passengers, and 2) Aeromexico's policy is to only offer travel credit even for flights that they cancel. Three and a half months after the cancellation, I still don't have my refund. Aeromexico is brazenly violating American law. According to the US Department of Transportation's webpage on refunds (https://www.transportation.gov/individuals/aviation-consumer-protection/refunds), "a passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to travel."