Passenger Review

Emirates review by Rashidah

4 / 10

01 February, 2020 by Rashidah Khan

Economy Class

Travelled with 2 babies and we r family of 8 total. Crews were unhelpful and rude. Food was horrible and although we ate we were hungry when we alighted. Received luggage late and 1 damaged. Sent email but took so long to reply. Send a chaser through facebook and they responded the next day. They only compensating 5 passengers instead of 8 and despite all luggages for 8 passengers were delayed more than 24 hrs. Their email team got facts wrongly in their respond and refused to escalate this when i requested. Bad service from all levels.

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Emirates

Emirates

Overall Value for Money

1

Seat and Cabin Space

3

Customer Service

1

In Flight Entertainment

3

Baggage Handling

1

Check-in Process

3

Meals and Beverages

1

Recommend Airline