Virgin Atlantic review by Richard 2017-04-19

My family were previously regular frequent Virgin Atlantic customers, always travelling in Upper Class on several flights per year and have done so for over 10 years. We always travel together, my wife and I and our 2 young children, so spend a lot of money. Over the last 12 months we have seen a significant deterioration in the service we have experienced from Virgin Atlantic. On our last 3 consecutive flights, our pre-booked Upper Class seats have been changed without any warning, notification or reasoning, resulting in our chosen seats, booked many months in advance, being given to other customers and our family being split up. Every time I have had to go through an unnecessary, stressful battle with their staff to try and get our seats back but have failed each time and no one seems to care. I have made numerous complaints to Virgin Atlantic and have been offered a derisory 8000 Virgin Atlantic miles as compensation for the totally inadequate service I have received which is barely worth anything, about £48 in total. We will not be flying with Virgin Atlantic ever again. There are plenty of carriers to choose from. Next time we will fly Emirates.