Hainan Airlines review by Ben 2017-01-13

MEL-XIY / XIY-CSX-MEL Good, but not exceptional. All flights had issues with the IFE system - sound only in left channel on one flight. Dead spots on touch screen on another. Also, inconsistent offering of movies and games. Excellent cabin crew, present throughout flight offering refreshments, and responding to requests. English was limited. Limited information from the flight deck - apart from welcome message, nothing else was heard. At the first sign of turbulence, the seat belt light was switched on, and remained on for the flight. Satisfying catering - generous offerings, a reasonable selection of beverages. Ground staff was the biggest issue. Baggage wasn't checked through on return flight from Xi'an to Melbourne with transfer in Changsha. We were required to collect, and re-check baggage - according to airline website though, this service is offered. On arrival in Changsha cabin crew informed us that ground staff would assist with transfer. Apart from initial staff member at door, no other ground staff present, until check-in opened. All airports, there was at least 30-40 minute wait for any luggage - this included business class and priority passengers luggage.