Smartwings review by Jan 2016-12-21

Not very enjoyable experience just like any other lowcosts with their typical shortcomings. Thay are not any worse nor better in terms of safety or comfort. What makes Smartwings especially poor experience, however, is how they undersatff check-in counters. People need to wait lines for extremely long time because normally they only provide 1,5 person. I mean it, 1,5. My two latest experiences: There were 2 persons in the beginning, but the second one left the counter when there was "only" 50 or so people left in the queue. Next example was flight with two destinations - Boa Vista and Sal in Cabo Verde, One counter was open exclusively for around 20 people going to Boa Vista, another counter was open for around 150 people heading for Sal. I fly a lot but this kind of experience I only know from a few most underdeveloped places of the world. BTW, today I read Smartwings spokesperson, reaction to a negative rating of the airline indicating the small number of reviews which happened to be negative. So I am giving them one more opportunity for reflection.