Air France review by Marcel

Our baggage did not make it to the destination airport. AirFrance told me initially that I will get them the day after (today) - which I have been told is no longer the case, right now I already expect them tomorrow. I live in the Czech Republic and I have spent 1 month abroad. I took casual, business, and gym clothes. I am going to buy at least business and gym clothes so I can make it through tomorrow. AirFrance does not want to compensate for the costs involved as they say I have a permanent, and not a temporary address. I don’t care what the policy says, this is going to cost me money and make me waste time. The whole experience of missing a baggage starts at the airport, where you are waiting for longer as your bags do not come, filling all the paperwork on the baggage claim desk, having to call the company and waiting for customer service so you can get to follow up, and wasting time shopping for things that you already have. How is it possible that a customer can not be compensated for such a cost, waste of time, and bad experience?