Philippine Airlines review by janet

A highly frustrating experience caused by Philippine Airlines being irresponsible on two separate occasions. First, by changing my 2 hour layover to a 12 hour overnight one without offering any compensation (as required by EU law), nor accommodation. Then, by not refunding me on time for this cancelled flight. It is now 40 days after the cancelled flight and no money to be seen. No responses to emails, calls are a waste of time. Have called them for hours now. They put you on hold, pass you from person to person, and when they are asked for proof that the payment has gone through, they cut the line.