Swiss International Air Lines review by Laurent

After cancelling the first leg of my flight back home, they apparently made a huge mistake and "closed" my other flights. As a result and to make it a short story, I couldn't take my flight from Hong Kong to Nice via Zürich, though it was confirmed on my side. I spent 4 hours on the phone at Hong Kong airport with Expedia, with whom I booked the flight, and they were trying to understand with Swiss on their side why they had "closed" my flight. I had to fly the next day back home with Aeroflot since Swiss didn't manage to figure out the problem in 4 hours on the phone!!!! I wrote Swiss an email on March 10th to complain obviously, but I haven't heard back from them after more than 3 months. And I always get the same answer that they will get back to me when I write again to know the status of my complaint: "we will get back to you..." I will never ever fly with that company ever gain. They are not serious and don't care about you! AVOID!!!