During our trip from Madrid to Miami, Air Europa lost one of our suitcases. I filled a PIR report in Miami immediatetely after landing, and also called Air Europa every day during the vacation, to ask for the suitcase, but it was not found. After vacation was finished, I immediately sent a formal claim by post to them, but they refuse tok take any responsibility. They are not able to tell me where the suitcase is, and they are not willling to pay any compensation for the lost luggage. Very irresponsible. Never again Air Europa.
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Air Europa
Overall Value for Money
1
Seat and Cabin Space
3
Customer Service
1
In Flight Entertainment
3
Baggage Handling
1
Check-in Process
3
Meals and Beverages
3
Recommend Airline