Air France review by Sherif

Air France casually lost my luggage on a two leg journey from Luxembourg to Paris then onward to Miami. Upon arrival to Miami it was discovered that my bank and many other passengers' bags did not make the flight. This began the arduous task of getting information from Air France about what happened and the status of my luggage. It is the end of day 4 and no update available. Social media does not respond, calling by phone is fruitless as the wait times is inhumane. I filed a claim that has not even been looked at. Reviewing status updates for both my bag and the claim I submitted yield not a single update. My bag contains clothing needed for my trip, shoes, medication and grooming equipment. The blase approach to customer inquiries and issues is highly unprofessional and demeaning. I would not recommend this airline to anyone if this is how they treat customers, especially in these times when human kindness is needed.