Virgin Atlantic review by Margaret

I flew first from London to Seattle and couldn't believe the fantastic service, food, in-flight entertainment and staff. It was so good, I said to my friends and family that if that was Virgin's economy class, I could only dream how brilliant their premium classes must be. I didn't think Virgin could top the service on this flight until Air New Zealand dumped me in a broken seat for 13 hours which resulted in an injury to my leg, treated me like dirt, and I then used Virgin Atlantic to get from Hong Kong to London. Not only was the service every bit as good as the initial flight to Seattle, but they really went the extra mile when I showed them the doctors' report explaining the extent of my Air New Zealand induced injury and asked only if I could please board priority to avoid my leg getting bashed. Their rep in Hong Kong immediately checked my seating (window) and then proceeded to clear that entire row at no extra cost and without me asking for this in order that I could sit with my leg elevated and not have to worry about knocking it if I needed to use the facilities. Assistance was also offered to and from the flights in Hong Kong and London if I needed it. I was absolutely stunned how kind and compassionate they all were both on the ground and in-flight. I am so glad Virgin Australia are divorcing their association with Air New Zealand as Virgin is clearly way too good a brand to be tarnished by that association. I really cannot thank you all at Virgin enough. Absolutely fantastic both before and after I needed assistance. Thank you, thank you, thank you.