VietJet Air review by Roderick

Never fly with VietJetAir, because of their terrible ripoff customer service. I'm on a trip with a bicycle Chiang Mai-Bangkok-Hanoi-Đà Lạt and back, from May 16th thru June 13th/14th. All these flights are with the same airline, VietJetAir. With each change of plane, I have to manoeuvre my bike box through the airport. I had nearly two hours between flights from the Đà Lạt plane in Hanoi to the Bangkok plane, but the Đà Lạt plane was late. The staff told me it is too late to get on the Bangkok flight. No more flights to Bangkok that day. So... put me up in a hotel, since it was their fault, as other airlines have done in the past? No, I had to pay to change flights. Every time I change planes, I have to pay more for the bike. The latest is about $130. I had to also pay for a hotel and taxi fares. They rebooked me onto tomorrow's flight to Bangkok, but can't rebook me on the flight to Chiang Mai, even though it is with the same company. I'm never flying VietJetAir anywhere again.