Passenger Review

Hong Kong Airlines review by jim 2016-01-24

5 / 10

23 January, 2016 by ar

Economy Class

I recently took a flight on Hong Kong Express from KMG to HKG and I found two incidents that were so incredible I have to write and let other flyers know. So be aware when you choose Hong Kong Express on your next trip. Checked baggage charge - I had to pay CNY 292.00 in cash for my 17kg checked in baggage. I found the charge was so outrageous when I paid CNY 349.00+tax for the ticket. The charge for one piece of regular checked-in baggage was as much as the ticket price wow! You can see other reviews also complained about the excessive baggage charge. I purchased my tickets on Ctrip and the site didn't warn about the big charge. Later learn on HKE site about it. Food and Drinks - I forgot the exact words from the announcement but essentially what it said was you are NOT ALLOWED to eat/drink your food or drinks that you have brought on the plane with you. I guess they want to sell you their food and drinks. I don't know if any other airlines do this and I have flown on many airlines. EDITORS COMMENT: It's a low cost airline therefore they do charge for everything but they offer a lower starting fee so you can, if you want fly for a very minimal cost. I do not know of any low cost airline that permits you to take your own food on board. What you experienced is completely standard for a low cost airline.

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Hong Kong Airlines

Hong Kong Airlines

Overall Value for Money

2

Seat and Cabin Space

3

Customer Service

3

In Flight Entertainment

n/a

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

n/a

Recommend Airline