AirAsia Indonesia review by Rery 2016-09-13

I have travelled with Air Asia many times and normally i am quite pleased with the service. However, i booked my parents a Premium Flex flight from Darwin to Denpasar for Sunday September 11, 2016 with consideration of my mum is in wheelchair and i was hoping with choosing premium flex it will make their trip much more easier. Unfortunately they had unpleasant experience. This has been very very dissapointing for me, and I really want to know what your respond is. As mentioned in premium flex benefit is to have express baggage/ priority baggage collection at check out, this did not happen. And my elderly parents both in the 70s was left standing and waiting to collect their own luggage with no assistant from any Airasia staff. I paid an extra $36 per fare for this service and it did not happen. I further attempted to book red carpet so they will have assistant to and off the plane but the Airasia website was not clear and i cannot see the function. Further to this i am very dissatisfied with the service as I paid for the service that I did not receive. Due to this i will probably never fly with airasia again and i will not recommend premium flex to anyone booking a flight!!