Passenger Review

Aegean Airlines review by Santosh

4 / 10

30 September, 2021 by Santosh Sumesh

Economy Class

I had a flight booked for BEG-ATH-DOH-AKL. On 14th Sep, Aegean airline issued me a boarding pass and I boarded the flight and upon reaching Athens they told me that I and my 09 year old son cannot board the next flight as our final flight of Qatar airways will be landing at Australia for a technical halt, and we did not have a transit Visa. I was neither aware of this nor it was mentioned in our ticket or boarding pass. Aegean airlines staff handed over us to Greece border police who kept us in detention centre which was a dirty and un hygienic place where refugees are held. No Aegian airline staff contact us after that and didn't give us drinking water for 2 days. Greece border police deported us back to Belgrade. They never briefed us what is happening and gave us a refusal to entry letter which we never asked for. Denied us even wifi during the period of detention thus we could not contact our family. The act by the staff towards an International traveler with a minor child was gross violation of passenger charter.

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Aegean Airlines

Aegean Airlines

Overall Value for Money

3

Seat and Cabin Space

3

Customer Service

2

In Flight Entertainment

1

Baggage Handling

3

Check-in Process

1

Meals and Beverages

2

Recommend Airline