Passenger Review

Scoot review by Georgia

2 / 10

18 January, 2020 by Georgia Matthews

Economy Class

I had the most abysmal experience with Scoot at every interaction including before the flight (cancelled 1 day before and no other flights available except their partner company Singapore airlines which was $500AUD more). On the flight there is no water available for free (12 hour flight) until I complained and stated it is actually illegal and the airline host told me to be quiet and game me a small bottle. And after the flight (still going on and it has been over 6 months...) I have been emailing Scoot customer service and they have refused to provide a complaints avenue so I have succumbed to my first ever online review because of the level of disappointment and fury I have with Scoot.

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Scoot

Scoot

Overall Value for Money

1

Seat and Cabin Space

1

Customer Service

1

In Flight Entertainment

1

Baggage Handling

n/a

Check-in Process

n/a

Meals and Beverages

1

Recommend Airline