I had the most abysmal experience with Scoot at every interaction including before the flight (cancelled 1 day before and no other flights available except their partner company Singapore airlines which was $500AUD more). On the flight there is no water available for free (12 hour flight) until I complained and stated it is actually illegal and the airline host told me to be quiet and game me a small bottle. And after the flight (still going on and it has been over 6 months...) I have been emailing Scoot customer service and they have refused to provide a complaints avenue so I have succumbed to my first ever online review because of the level of disappointment and fury I have with Scoot.
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Scoot
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
Recommend Airline