Bad service, no respect, poor communication, last minute cancelation, extra pay seats change, not edible breakfast, late baggage delivery to carousel, no assistance with short connection, no even apology for inconvenience and so on...I will not remember how much money I spent on a ticket, but I will definetly remember the bad expierence for a long time. I will remember "don't travel with SAS". There's no possibility to file a complain. SAS website provide you with the form "flight expierence" but after filling the form no possibility to submit it... SAS can't blame covid or low budget , sadly the biggest problem they have - their attitude about the business they run.
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SAS
Overall Value for Money
Seat and Cabin Space
Customer Service
In Flight Entertainment
Baggage Handling
Check-in Process
Meals and Beverages
Recommend Airline