The new. 787 jets Virgin Atlantic is using are not passenger friendly! The seats in Economy class have been shrunk down to a very uncomfortable size. And the fools that designed the controls placing buttons and ports on the inside rail of the seat did not know what they were doing. When sitting in the seat you can not operate them. The headphone port causes the jack to protrude into your leg and broke three times on my last trip. They are trying to squeeze out higher prophets aye the cost of passenger comfort.
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Virgin Atlantic
Overall Value for Money
2
Seat and Cabin Space
1
Customer Service
4
In Flight Entertainment
3
Baggage Handling
n/a
Check-in Process
n/a
Meals and Beverages
5
Recommend Airline