Porter Airlines review by Sega

I fly them regularly between Montreal and Toronto for business. Service quality is consistently higher than competitors, especially Air Canada, though I concede it has gone downhill over the past couple of years, with the introduction of additional baggage and ancillary fees and the reduction of call centre staff. They eliminated meals and started serving only snacks, though I still love the free coffee and cookies in the Toronto lounge. They also cancel flights quite often for capacity / load reasons. But the staff are always polite and helpful, the cabin comfort is good for short-haul, and the free wine or craft beer on every flight is a nice perk. One of the main advantages has always been been that Porter treats everyone -- frequent fliers and occasional travellers -- like a human being, versus competitors who will barely acknowledge you as more than dirt on their shoe unless you're a super-elite status flyer. The introduction of a tiered system on VIPorter this year is a step on the wrong direction, so I hope this continues. For now I'll continue to rate Porter highly, though it's a cautionary rating.