Avianca review by Yadira

This company is terrible, there was a mistake in my parent’s name, they got to the airport 3 hours before their flight, the people at the window were not able to fix their ticket. They were told only way they could have the name corrected was by calling customer service, so they called but never got to talk to anyone, they were offered another flight in 3 days. The whole family was already waiting for them and it was impossible for them to wait 3 days. I can’t understand why if their seats were already confirmed why they couldn’t do the simple name change? We lost that money and Avianca won’t refund anything or at least offer a voucher for future travel. They had to buy a whole new ticket with another company and we did enjoy our vacation but not thanks to Avianca.