AirAsia Indonesia review by Matt 2016-12-20

Booked CTU-KUL-DPS, arrived early in Chengdu and could check bag through to Bali, but unable to print boarding passes or check us in for second leg. 5+ hour layover so straight to transfer desk in KL who then gave us three seats each several rows apart. Ordinarily not a problem except one of our party was only 2 years old. Told there was nothing they could do as had not paid extra for assigned seating but could ask again at the gate. Did so as soon as gate opened but told was within policy, there was nothing they could do and should ask on board. On board told that we'd have to sit separately, including our 2 year who would be 5 rows away from nearest parent. Eventually agreed we could ask to swap with other passengers, but couldn't wait at front of plane or on bridge until other passengers had boarded as this would delay boarding and would have to wait until everyone had seated and could then swap if time allowed before takeoff. Hardly an option trying to get a 2 year old to sit on his own in a strange environment among strangers and out of sight of his parents so picked two random seats together and explained to original occupants who took pity on us. Will not fly Air Asia again.