I couldn't add any luggage in the website. And there, the price was about 15 Us. They ask you to go to the check in and do there directly. But.... At the check in, the price was 70us for 20 kg! Almost the ticket price! I asked for the same price, but the attended were so rude and treat me like a stupid! Looking for my passport and embarrassing me! Terrible experience for me and my son... He was so scared! Never more! Wrong twice: to obligate me to pay a unfair price and be aggressive with me and my family!
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Scoot
Overall Value for Money
1
Seat and Cabin Space
2
Customer Service
1
In Flight Entertainment
n/a
Baggage Handling
1
Check-in Process
1
Meals and Beverages
n/a
Recommend Airline