Kenya Airways review by Hisham

KENYA AIRWAYS THE MOST UNPROFESSIONAL STAFF ONBOARD, ON-GROUND BACK OFFICE AND CUSTOMER SERVICE IN DUBAI OFFICE AND NAIROBI KENYA. I AM STILL WAITING FOR MY REFUNDS SINCE DECEMBER 2020. EVEN SENDING SEVRAL REMINDERS SINCE JANUARY 2021 TILL UPDATE NO RESPONSES EVEN CALLING TO KENYA AIRWAYS DUBAI AND NAIROBI OFFICE NONE OF ANY CUSTOMER SERVICE PRESENTATIVE UNDERSTAND OR FLUENT IN COMMUNICATION JUST WASTING OF TIME. THEY DON'T EVEN RESPONSE AND IF THEY RESPONSE THEY HANGS. ANY SOCIAL MEDIA OF KENYA AIRWAYS IF I WRITE COMPLAINTS THEY REMOVE INSTEAD OF RESOLVING THE MATTER UNPROFESSIONAL KENYA AIRWAYS I DO REQUEST TO ALL PLS DONT BOOK YOUR FLIGHTS THROUGH KENYA AIRWAYS LATER YOU PEOPLE WILL REGRET