Garuda Indonesia review by Rosabelle

I recently flew with Garuda Indonesia to HongKong in October 2018. I departed Jakarta on October 20th and my flight was delayed for 4 hours! and one of the hour was inside the plane with very minimal information to passengers as to why we're sitting on the runway for that long. The airline did not give any snacks, food and beverages to passengers because of this delay. As a result I arrived much later in HongKong and that was such as huge waste of my vacation time! The food for a 3+ hour flight is inedible!! the worst that I've had for longer flight time. The crew's service was so bad. no smile and rude and I even got a "racist" treatment from the male flight attendant on my flight back from HongKong to Jakarta. The service was slow and seemed to only favor foreigners (flight attendants were so friendly and attentive and nice to westerners and that's what Garuda is known for in my opinion). I wonder how they got the award for the best crew! They probably only interviewed and got the positive feedback from Westerners who were treated like Queens and Kings by Garuda Indonesia flight attendants. They so do not deserve the award at all. My family also got a bad service and treatment from Garuda Indonesia flight attendants on a Singapore-Jakarta flight in October. I will not make it my choice to fly Garuda Indonesia for international flight ever again. Service was very very very very very poor (i can't emphasize the poor service enough!), food was inedible and aircraft is old and toilet is dirty.