Etihad Airways review by Michael

I have been a loyal Etihad customer since 2007, shortly after they entered the market. In the early years the quality and service was amazing. That has changed drastically in recent years, probably in an effort to stem the $billions in annual losses. Aircraft feel worn. Frequent flyer benefits curtailed to nearly non-existant. As a gold member, I was unable to book ap seat near the front, despite the aircraft being nearly empty. I fly weekly this is typical.